FAQs

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General Questions

1. What is Lucille Leona Designs?

Lucille Leona Designs is a creative studio based in Prescott, Ontario, specializing in visual identity, logo design, custom illustrations, art prints, and personalized merchandise.

2. Who leads Lucille Leona Designs?

The studio is led by Lucille Jodoin a talented woman passionate about design and creativity.
Learn more about me here.

3. Where is Lucille Leona Designs located?

Our studio is located in the heart of Prescott, Ontario. While we operate primarily online, we also welcome clients for in-person or online discovery calls by appointment for Design Services such as Visual Identity and Logo, and Custom Illustrations.

7. Do we ship to the USA?

Yes! We ship all of our products to the USA.

8. Do you sell internationally?

Yes, We do

10. Do you sign the Children's Books?

Yes! Every Children's Book gets signed by yours truly before it gets shipped out.

Visual Identity + Custom Illustrations

1. What is visual identity?

Visual identity encompasses the visual elements that represent a brand, including logos, color palettes, typography, and imagery. It helps create a consistent and cohesive brand image across various touchpoints.

2. Do you offer logo design services?

Yes, we specialize in logo design and visual identity services tailored to your brand's unique identity and vision. Our goal is to create a memorable and impactful logo that resonates with your target audience.

3. Can I commission custom illustrations?

Absolutely! We offer custom illustration services for various purposes, including Marketing Materials, Custom Illustrations, Tattoo Design, Children's Book Illustrations and more. Contact Lucy to discuss your specific requirements and vision here.

Art Prints

1. What types of art prints do you offer?

Our collection offers a diverse range of art prints featuring original designs created by our talented artist. The collection includes botanical prints, abstract art, inspirational quotes, and more.

2. What sizes are offered for the art prints?

The art prints are available in various sizes, ranging from small prints suitable for framing to larger statement pieces. Refer to each product listing for available sizes.

3. Are the art prints suitable for framing?

Yes, the art prints are designed to fit standard frame sizes, making it convenient to find the perfect frame to complement the chosen print.

4. Can I request additional sizes for the Art Prints?

Absolutely! Please reach out to us via email at lucilleleonadesigns@gmail.com (link the email) with the specific art print and desired size. We'll do our utmost to accommodate your request and fulfill your order accordingly.

5. What type of paper do you use for the art prints and greeting cards?

Our art prints and greeting cards are crafted using premium matte vertical posters. These are printed with top-tier pigmented archival inks to ensure a stunning end result.

6. What are the characteristics of the paper used?

Our prints are made with museum-grade archival paper (175gsm), which offers excellent printing fidelity and vibrant color reproduction. They are designed for indoor use only.

7. Are there any considerations regarding size deviations?

Due to the production process of these posters, please be advised that slight size deviations may occur, with a tolerance of +/- 1/16".

Merchandise

1. What types of merchandise do you offer?

We offer a curated selection of personalized merchandise, including apparel, accessories, home decor items, and stationery. Each item is carefully crafted with attention to detail and quality.

2. Can I customize the merchandise with my own design?

If you have a customized idea for our merchandise, we're delighted to arrange a discovery call to discuss your requirements further.

3. How do I care for my merchandise?

To ensure the longevity of your merchandise, we recommend following the care instructions provided with each product. In general, most items can be gently hand washed or spot cleaned as needed.

Ordering from Lucille Leona Designs

1. Do you ship to the USA?

Yes, we offer shipping to the USA for all our products.

2. Do you ship internationally?

Absolutely! We're thrilled to offer international shipping to bring our products to customers around the globe.

3. How long does shipping take?

Shipping times vary depending on your location and the shipping method chosen. Generally, domestic orders within the USA typically arrive within 3-7 business days, while international orders may take longer, typically within 7-21 business days.

4. What is the estimated shipping time for Canada?

Shipping times vary depending on your location within Canada and the chosen shipping method. Typically, domestic orders arrive within 2-9 business days, while international orders may take longer, typically within 7-21 business days.

5. Do you provide order tracking?

Yes, we provide order tracking for all shipments. Once your order is shipped, you'll receive a shipping confirmation email with tracking information so you can monitor the progress of your delivery.

6. What are your shipping rates?

Shipping rates vary depending on the weight of the package and the destination. You can view the shipping rates for your order during checkout before completing your purchase.

8. Can I ship to a different address from my billing address?

Yes, you can ship your order to a different address from your billing address. During checkout, you'll have the option to enter a separate shipping address.

9. What if my package is lost or damaged during shipping?

In the unlikely event that your package is lost or damaged during shipping, please contact our customer service team immediately. We'll work with the shipping carrier to resolve the issue and ensure you receive a satisfactory outcome.